Privacy Policy

Last updated: 27 March 2026

1. Introduction

This Privacy Policy explains how Eccleso collects, uses, stores, and protects your information when you use our website and services. We are committed to safeguarding your privacy and handling your data responsibly.

2. Information We Collect

We may collect the following categories of information:

  • Account information (name, email, phone number)
  • Organization and branch details
  • Personnel, membership, and attendance data entered by admins
  • Usage data and system logs
  • Payment and billing information (processed via secure third-party providers)

3. How We Use Information

We use collected information to:

  • Provide, maintain, and improve the Service
  • Enable role-based access and multi-branch functionality
  • Process transactions and subscriptions
  • Send service-related communications and notifications
  • Ensure security, compliance, and fraud prevention

4. Data Processing Role

Eccleso acts as a data processor for data entered by organizations and as a data controller for account and billing information. Organizations are responsible for obtaining any required consent from their members, staff, or volunteers.

5. Data Sharing

We do not sell your data. We may share information with:

  • Trusted service providers (hosting, email, payments)
  • Legal or regulatory authorities when required by law

6. Data Security

We implement industry-standard technical and organizational measures, including encryption, access controls, and monitoring, to protect your data against unauthorized access or loss.

7. Data Retention

We retain data only as long as necessary to provide the Service or comply with legal obligations. Upon account termination, data may be deleted or anonymized according to our retention policies.

8. User Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data. Requests can be made through your organization administrator or Eccleso support.

9. Cookies and Tracking

We use cookies and similar technologies to enhance functionality, analyze usage, and improve performance. You may control cookie preferences through your browser settings.

10. International Data Transfers

Your information may be processed or stored in countries outside your own. We take steps to ensure appropriate safeguards are in place for such transfers.

11. Children’s Privacy

Eccleso is not intended for use by children under 13. Organizations are responsible for managing data related to minors in compliance with applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and continued use of the Service signifies acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact Eccleso via our official support channels.